I cannot believe this! Water is pouring down through the ceiling from the bathroom upstairs. What should I do?
These are the steps you need to take immediately to gain control of this disaster:
- Call CBC Cleaning and Restoration’s 24 Hour Emergency line at 661-294-2221, or click the emergency button on the homepage of CBC’s website, or the CBC emergency bookmark App if you have already downloaded the app on your cell phone! (To get the App, go to: www.CBCFirst.com/24Hour and follow the prompt)
- Make sure the electricity breakers are shut off to all affected rooms.
- Assess potential hazards before walking into the areas either on the ground floor or upstairs. Is there a slippery floor? Is the ceiling sagging? Is the light fixture filled with water? Take extreme care.
- Make an effort to determine the cause of the leak. Shut the water off to the entire home if the culprit is a leaking pipe (the shut-off is usually located where the water pipe enters your home).
- If the flood water is sewage, leave immediately until professional help arrives. A contaminated flood can be a great hazard to you and your family’s health. If anyone in the home has health problems- especially immune issues- take them from the house and do not return until decontamination is completed.
- For water that is very shallow, place plastic wrap or foil under furniture legs. In doing this, you will not only protect the furniture but also keep the carpet from getting stained by the furniture feet, which can permanently damage the carpet.
- Make sure the room temperature is at 70 degrees Fahrenheit.
- Remove any valuables that could get broken in the water damaged areas. In addition, pickup and remove small items on the floor and in the closets so CBC can have access to the entire surface.
- Secure draperies and blinds so they are not in the way.
Make every effort to consult with your insurance company before throwing away any water damaged items. If, in fact, the water disaster is caused by a leaking pipe, your homeowners insurance may cover this type of loss. To be certain, however, call your insurance agent first to confirm if you are covered by insurance.
CBC is committed to making this difficult situation better by returning your home back to its pre-loss condition. A water disaster is inconvenient and stressful, but we are here to help.