CBC is committed to protecting our users' personal information and privacy. We have instituted the security and privacy practices outlined in this policy, to better protect your privacy. We are posting this notice to explain our information practices and the choices you can make about the way your information is used.
Information CBC collects and how it is used
If it is necessary, CBC collects certain information to enable you to take full advantage of our offerings when, and if, you register at our site, order products or services, participate in our contests, surveys, promotions, and activities or communicate with us in any way. In most cases, you can visit CBC without providing us with any information about yourself however CBC collects both personally identifiable and non-personally identifiable information from users of its website.
Personally Identifiable Information
If, and when, you register with CBC, we may require you to give us contact information (such as your name, e-mail, physical address) and demographic information.
If you order products or services through our site, we may need to collect some additional purchase information from you including description of your repair or installation, credit card information and/or information about your home (e.g., rooms, square footage, age of house, etc.).
For specific promotions or contests run on our site, we may require additional information.
We use the customer contact information we collect solely and specifically to provide the services you are requesting. In addition, we will also use the information to send you, if you so choose, articles about our company, newsletters, promotional materials, and information from the service provider network.
We may also use the information we collect, along with outside records, to let you know about important changes to the website, services and products, and special offers and information we think you'll find valuable.
In maintaining relevancy with your interests, we may, at some time, send you information in conjunction with third-party partners.
At the time of purchase we use the information to process your order, to enable the technicians to fulfill your order, and to notify you of your order status. At various times during the process a customer service representative or technician may contact you in order to fulfill a service you purchased or to provide information you requested.
Non-personally Identifiable Information
It is possible CBC may collect certain non-personally identifiable information about you when you visit our site, such as the type of browser you are using, the type of operating system you are using, the referring site from which you came (e.g., a partner site), and the domain name of your internet service provider.
This non-personally identifiable information may be collected and used in the aggregate to improve the design and content of our site. In addition, we may use it to analyze site usage.
Disclosure of information to outside parties
When CBC processes your request for products or services, we may need to share some of the personally identifiable information you provided (contact information and service requests) with service providers in the provider network.
If it is your choice to receive newsletters, marketing promotions and/or other correspondence from us, the correspondence you receive will originate from CBC or the provider network, and your personally identifiable information will continue to be solely maintained by CBC.
If at some time you registered with CBC through a third-party website or if you registered with a third-party website through CBC, we may need to report certain information to that website, as is necessary.
If you come to CBC via a co-branded partner, or referral, and transact business with us, the information you provide may be collected and used by CBC, as well as by that particular co-branded partner. In this case, CBC is not responsible for the uses the co-branded partner or referral makes with this information.
You will know you are on CBC’s website by the official, trademarked CBC logo placed in the upper left corner of the site.
Lastly, CBC may provide aggregate statistics about our overall clients and customers, sales, traffic patterns, and related site information to reputable third-party vendors, partners, service providers, or to the press. These aggregate statistics include only non-personally identifiable information.
Information partners collect
CBC’s site may contain links to other websites that have different information practices. Please read other sites’ privacy policies to know how your information will be used, as we have no control over information you may submit to them or that third parties collect on those sites.
At times, we may offer promotions or content sponsored by, or co-branded with, identified third parties. Because of these relationships, third parties may acquire personally identifiable information submitted by you. CBC has no control over the third party's use of this information.
Commitment to the security of your information
If you place an order, or access your account information, CBC uses a secure server in all circumstances. The secure server software, SSL (Secure Sockets Layer) encrypts all information you input before it is sent to us. In addition, digital certificates protect all customer transactional data collected against unauthorized access. Additionally, firewall security and limit data access protects your personally identifiable information.
How to update/change your preferences
At times CBC may send communications, newsletters, and/or promotional materials to our registrants. This is entirely your choice should you wish to not receive communications from us. We provide the following options for reviewing and updating the personally identifiable information that we collect and maintain. To review and update your choices, please call: (661) 294-2221.